HELPDESK CASE STUDIES

HelpDesk Problem Statement:-

Municipal Corporations in India are the local government that administers urban areas and provide services such as healthcare, education, housing and transportation by collecting property taxes and administering grants from the state government.
Corporations provide different type of services to all Citizens where monitoring the quality and status of services is a big challenge as there is no mechanism to check for the services.

Challenge:-

✔ No mechanism to check on Service Quality
✔ Citizens can’t lodge their complaints
✔ No Grievance Redressal
✔ No provisions to gather Citizen Feedback
✔ No mechanism to monitor the municipal official’s performance in terms of service delivery and service quality

Solution:-

We introduced a Citizen friendly complaint lodging system.

Help Desk:-

TWith the Technical support of TekIT Software Solutions, Lalitpur Municipal Corporation has taken the initiative towards digitization to facilitate citizens to easily report the issues which they are facing in municipal services.
Help Desk is a Web based Mobile integrated solution which helps the Organization to get the grievances from user, auto assign these grievances to concerned department and updating back the status to the user.
Mobile Interface for the Citizens was developed where they can check about different services of the corporation also user can lodge the complaint against issues which they are facing in Municipal Services.
Web interface for the department officials is provided which helps the Officials to receive the complaints, resolve complaints and track the complaint status.
This complete cycle of grievances redressal is fully digital, fast and easy to track and manage.

Some basic key points:
Region: India
Industry: Municipal Corporation (Local Administration)
Time duration: 3 Months
Team: UX & UI experts, DBA, Mobile App Developers, Web Developers, Project Coordinator, Project Manager, Business Analyst & QA.

Result:-

We are delighted for being the part of this digital initiative of Lalitpur Municipal Corporation. TekIT Team is always ready with their keen knowledge and expertise for delivering excellent technology solutions.
LMC is rapturous as the organization got the complaint monitoring and tracking system. This solution brought the transparency and increased the services quality and facilitated the citizens for getting their issues resolved in a quick and hasselfree manner.